Plan or organize your trip.
Do you want to plan your holiday and don’t know where to start? Do you want to come to Sri Lanka but you’re not sure which agency to book with? Below we list the steps you can take to better organize your next holiday.
1. It is best to do basic research online.
This way we can find the most suitable travel agency to organize our trip. It is very important to consider at this point the way of exchanging information, according to each person's preferences: by email, WhatsApp, telephone and/or in person.
2. Check the credibility of the agencies.
We can check the credibility of the travel agencies consulted by looking at their websites, the opinions of people who have traveled with the agency, the travel forums that talk about the agency, the articles on the website, and customer reviews on Google.
3. Once the agency is chosen.
The next step is to plan the route or itinerary itself. At this point, it is especially important to use a local agency, which has the most comprehensive and accurate information about the destination.
4. Check through the website of the hotels offered that they are to our liking.
If you are not satisfied with one or more of the accommodations offered, you can request a change in the hotel or hotels that are not to your liking.
Personalizing a trip means that the local agency adapts to the traveler's tastes. So don't hesitate to ask for all the changes that are necessary to get the trip of your dreams.
5. Once we have decided on our route with hotels or accommodations, check the price of the trip, payment conditions and trip cancellation policy.
It is VERY IMPORTANT that both the price and the conditions of the trip and cancellation policy are concise, specific and easy to understand.
At this point it must also be very clear what is included and what is not included in the price of the trip. So if you have any questions, this is the time to ask and clarify any aspect, no matter how small.
6. Booking the trip
The next step is booking the trip itself. In the case of SRI LANKA EDEN TRAVELS, the reservation is made once a deposit of 10% of the trip cost has been made.
Once the trip is booked, our travel agency will take care of booking the hotels and services chosen.
These services basically include a vehicle adapted to the group or couple, a Spanish or English-speaking driver and, if applicable, a guide also in Spanish.
90% of the trip cost is paid upon arrival in Sri Lanka.
7. The next step is booking the trip.
Properly speaking. In the case of SRI LANKA EDEN TRAVELS, the reservation is made once a deposit of 10% of the trip amount has been made.
Once the trip reservation has been formalised, our travel agency will take care of booking the hotels and services chosen. These services basically include a vehicle adapted to the group or couple, a Spanish or English driver and, if applicable, a guide also in Spanish.
90% of the trip amount is paid upon arrival in Sri Lanka.
8. Obtain a tourist visa through the official website.
It is advisable to avoid unofficial websites where they can charge up to 200% of the actual amount.
In case of doubt and/or problem with the visa, our Travel Agency Edén, being in Sri Lanka, will make the relevant arrangements by calling the Immigration Department in Colombo.
The official website is the following: http://www.eta.gov.lk/slvisa/visainfo/center.jsp.
9. Consultation of doubts and resolution of problems.
During the time between booking and actually taking the trip, you will have many questions that we will resolve at our Viajes Edén Agency.
If there is one thing that is important to us, it is always to provide a quick and effective response to all the questions our clients ask.
Likewise, if any problem arises during this process or during the trip, we are always available in Kandy, Sri Lanka, to resolve them, as always, as quickly as possible.
10. Enjoy the holidays.
Well, finally, the day has come and it's time to enjoy the long-awaited vacation: This exciting part consists of getting to know this exotic and beautiful country that is Sri Lanka.
On the day and time of your arrival in Sri Lanka, your driver or guide will be waiting for you at the airport with a sign with your name on it.
On the same day, we will also contact you by phone, so that you know that from Sri Lanka, we will be in permanent contact throughout the tour.
Advantages of traveling with a local agency.
Indeed, choosing to travel with a local agency has many advantages. Here are some of them…
- The ability to design your trip and visits at your convenience.
- Traveling alone, with total freedom. Especially in terms of transportation, where you have a vehicle exclusively for yourself, or with your partner, friends or family. It is a private trip, without sharing the vehicle and the route with other travelers who have different preferences or tastes than yours.
- Choose the hotels from those selected by the agency and decide their category.
- Personalized customer service, prior to booking the trip and during the tour.
- A local guide in the chosen language so you can enjoy and learn more about the country.
- Get better prices by not having intermediaries, but with direct contact with the local agent.
- Make your trip more efficient. When you deal with a local agency that has a good knowledge of the terrain, you can get to see or visit the maximum amount of things.
tourist attractions always optimizing the time available. Vacations are often short and we have to make the most of them.
How do you organize your trip from where you live? How do you decide on the itinerary and hotels?
If you are interested in a very personalized trip, it is best to speak directly with our local agents at Sri Lanka Eden Travels.
Through a conversation on WhatsApp (or another means) you can tell us your concerns and what interests you among the temples and monuments of Sri Lanka, the lush nature, safaris, hiking, exotic beaches… With this information and the number of days you have available to do the tour, our agency will design the trip you have been dreaming of for a long time.
Another way to organize your trip to Sri Lanka
Choose one of the routes
published on our website
https://srilankaviajeseden.es/itineraries/
Once you have chosen your route, it is time to indicate what type of hotel you want to stay in: Standard, Superior, Boutique or extra luxury.
If you are one of those who likes to have the maximum information, we advise you to take advantage of the articles published in the PRACTICAL GUIDE de nuestra web https://srilankaviajeseden.es/guia-practica-de-sri-lanka/.
Here you will find information expanded on the excursions, safaris, activities, etc. that you can choose from when travelling to Sri Lanka.
On the page “What to see in Sri Lanka” You will find most of the visits and activities that you can do in Sri Lanka
With all this information, you will surely start enjoying Sri Lanka even before traveling to this wonderful country.
And, on the other hand, having the support of SRI LANKA EDEN TRAVELS, You always have the opportunity to ask about any topic regarding the weather, excursions, shopping, free time management, etc.
Do you have questions about what is included in the price?
At Viajes Edén we try to make this point very clear so that there is not the slightest shadow of doubt. Despite everything, if you think there is something that is not sufficiently clear, ask and ask until everything is clear.
In all our budgets we indicate precisely what is included and what is not in the price in relation to hotels, lunches, dinners, entrances to natural parks or historical sites, excursions, vehicles, tolls, gasoline, Spanish driver or guide, their salary and maintenance, etc.
We do our best to ensure that the price, travel conditions and cancellation policy are clear. We do not write a long document that no one will read. We make a simple quote with payment conditions and a cancellation policy that is concise and easy to understand.
In addition, we always fulfil all our commitments in this important area, without exception.
What happens with payments?
Once the traveller has accepted the budget for travelling to Sri Lanka, a deposit must be made to make the trip reservation effective.
In the case of VIAJES EDÉN, this amount to be paid is 10% of the trip amount to be paid into a current account in Spain. Therefore, those people who live in Spain will not have to pay bank commissions for the trip reservation.
Once this deposit has been made, we begin the process of booking the chosen hotels and Spanish or English driver or guide, according to choice. It is a rule for us to keep our clients informed of the reservation process at all times.
Upon arrival in Sri Lanka, the rest of the trip amount is paid in cash, that is, 90% of the amount.
In the event that you want to make this payment by international bank transfer to our bank in Sri Lanka, there is a commission of 3% of the amount. The same occurs if you want to pay by VISA credit card.
As our main market is Spanish tourism, the payment currency is generally EUROS.
However, for those travellers from Latin America we convert the value to AMERICAN DOLLARS for your convenience.
What is the cancellation policy?
Up to 30 days before the trip, 100% of the deposit is refunded if the trip is cancelled.
Between 29 days before and 15 days before the start of the trip, there is a penalty of 50% of the deposit amount.
Cancellations made within 14 days prior to the trip do not have a refund of the deposit.
Note: All cancellations have an administration fee of 90 euros per person.
You can compare these conditions with those of any agency and you will see that we have no competitors in this section.
In addition, we ALWAYS comply with what is mentioned in our cancellation policy.
